If you have a Customer who says they completed enrollment, but you can't find them in Enrollsy (they don't have an account), the Customer probably didn't complete the enrollment process. You can verify this by going to the Submissions/Leads page.
Enrollsy captures "Leads" from anyone who enters at least one piece of contact information on your Enroll Form but does not complete the enrollment process. If a person shows up on this list, that means they DO NOT have an Enrollsy account and did not successfully complete enrollment.
On this page, you can view the following information:
The date they attempted to enroll under the "Captured" column
Any tags added by an Admin user
The first and last name of the Customer
The email address
The cell phone and/or work phone (if inputted)
The location and Program name (if inputted)
Any internal notes added by an Admin user
