Website Access
Q: What’s the Toccare Cloud website address?
A: 🌐www.clouds.life
Account Setup
Q: How do I set up a Cloud account?
A: Visit the homepage and click "Create a new account". Enter your details and register – your account should be active within the hour.
Login Credentials
Q: Is the email address case sensitive when logging in?
A: Yes – your email address is used as a username, and must match the exact case used during registration.
Adding a Panel
Q: How do I add a new panel to my Cloud account?
A: After logging in: Click “New” → Select panel type from dropdown → Enter site name → Create Device
Configuration Import/Export
Q: How do I import or export a panel configuration?
A: On the top-left of the Cloud interface, click “Import Configuration”.
If the panel has been auto-learnt, browse to the correct file path and upload the configuration.
Saving Changes
Q: Do I need to manually save changes made to the config?
A: The Cloud platform auto-saves any changes unless a Save button is shown.
Maintenance Access
Q: Why can’t I access maintenance features from the Cloud?
A: The Toccare Cloud is for configuration storage only. Maintenance functions must be carried out directly on the panel.
Contact Information
For further assistance or if you have any questions regarding this procedure, please contact the Eurotech Technical Team:
Email: technical@eurotechfire.com
Phone: +44 (0) 203 141 0982