Eurotech Fire Systems Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. Company Information
Company Name: Eurotech Fire Systems Limited
Registered Number: 07019670
Registered Address: 19/20 Stratfield Park, Elettra Avenue, Waterlooville, Hampshire, PO7 7XN
VAT Number: GB 989775325
Data Protection Officer: Michelle Agius
Email Address: michelle.agius@eurotechfire.com
Telephone Number: 0203 141 0999
Postal Address: 19/20 Stratfield Park, Elettra Avenue, Waterlooville, Hampshire, PO7 7XN
2. Overview
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
3. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as:
“Any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.”
In simpler terms, it means any information about you that enables you to be identified.
This includes:
Obvious data like your name and contact details
Less obvious data like ID numbers, electronic location data, and online identifiers
The personal data we use is detailed in Part 5 below.
4. Your Rights
Under the GDPR, you have the following rights:
a) The right to be informed
b) The right of access
c) The right to rectification
d) The right to be forgotten
e) The right to restrict processing
f) The right to object
g) The right to data portability
h) Rights in relation to automated decision making and profiling
We do not use your data in automated decision-making or profiling. For more details or to exercise your rights, please contact us (see Part 11).
You can also contact the Information Commissioner’s Office (ICO) or your local Citizens Advice Bureau.
5. Data We Collect
Depending on your relationship with us, we may collect the following personal data:
Name
Date of birth
Gender
Address
Email address
Telephone number
Business name
Job title
Profession
Payment information
Information about preferences and interests
System user codes and passwords
6. How We Use Your Data
We must always have a lawful basis to use personal data. This includes:
Performing a contract
With your consent
For legitimate business interests
Your data may be used for:
Managing your account
Supplying products and/or services
Personalising our services
Communicating with you
Sending marketing (only with your consent or where permitted by law)
We do not send unlawful marketing or spam, and you can opt out at any time.
7. Data Retention
We only retain your personal data for as long as necessary:
At least 24 months from the end of a project or maintenance agreement
28 days after you notify us that you no longer wish your data to be held
8. Data Storage Outside the EEA
Some of your data may be stored or transferred outside the European Economic Area (“EEA”). In such cases, we ensure it is handled securely, in line with UK and EU data protection laws.
9. Sharing Your Data
We may share your data with trusted third parties for:
System monitoring
Payment processing
Delivery
Marketing
We ensure these third parties handle your data safely and lawfully. In limited cases, we may be required by law to share data (e.g. legal proceedings, court orders, or government instructions).
10. Accessing Your Data
To request the data we hold about you (“Subject Access Request”):
Make a written request to the contact details in Part 11
You may use our Subject Access Request Form, though it’s not required
We aim to respond within 28 days (maximum 3 months for complex cases)
There is usually no charge, unless the request is manifestly unfounded or excessive
11. Contact Us
To exercise your rights or raise concerns about your data:
For the attention of: Michelle Agius
Telephone: 0203 141 0999
Postal Address: 19/20 Stratfield Park, Elettra Avenue, Waterlooville, Hampshire, PO7 7XN
12. Changes to This Privacy Notice
We may update this policy from time to time, for example if the law changes or our business practices change. The latest version will always be available and published on our website.