💬 1. Request a Return
To request a return, please contact our Customer Services team via:
📧 Email: returns@eurotechfire.com
📞 Phone: 0203 141 0999 or Contact your Regional Sales Manager.
Please let us know:
The reason for the return (e.g. faulty, not required, etc.)
Whether a replacement is required
If the item is faulty, please provide as much detail as possible about the fault. This helps us speed up the process.
🔢 2. Receive Your RMA Number
Once your return is approved, you will receive an RMA (Return Materials Authorisation) number and a pre-filled RMA form with all the return details.
Please include this form when sending the goods back.
If a replacement is required, you may be asked to provide a purchase order number for the replacement.
📦 3. Send the Goods Back
Please ensure:
The goods are securely packaged
The RMA form is included inside the parcel
Goods should be returned to the address specified on the RMA form.
✅ 4. What Happens When We Receive Your Return
When your returned goods arrive:
Our Stores team will inspect the items and confirm the condition
The return status will be updated in our system
If the goods are faulty:
We will return them to the manufacturer/supplier for further action
Once a supplier response is received, we will confirm the next steps (replacement or credit)
🔁 5. If You’re Expecting a Replacement
If a replacement is due (rather than a credit):
It will be processed as soon as we receive your PO (if needed)
If we receive replacement goods from the supplier (e.g., Apollo), these will be re-entered into stock and your case closed once processed
💳 6. If You’re Expecting a Credit
Once approved:
A credit note will be issued and sent to you
The returned goods will either be:
Returned to stock (if unopened/unused), or
Returned to the supplier (if faulty)
Once complete, we’ll close the return on our system.
If you have any questions throughout the process, just get in touch at returns@eurotechfire.com or call us directly. We’re here to help.