To access your subscription settings, head to:
Left-hand panel → Organisation → Subscription
View Your Subscription
In the Subscription Details section, you can see:
Your current subscription plan
Number of users included / how many you have used
Number of events included / how many you have used
Number of objects included / how many you have used
Monthly cost
Ability to Manage Subscription, Freeze Subscription or Cancel Subscription
This gives you a clear overview of your plan and team capacity.
Upgrade or Downgrade Your Plan
To change your subscription:
Click Manage Subscription under your current subscription details
Choose your subscription tier
Add additional seats if required
Review the updated monthly cost
Click Upgrade Subscription to apply
You can upgrade or downgrade your plan at any time.
Add Additional Seats
If you need more users than included in your plan, you can add additional seats during the update process.
These seats are added on top of your subscription tier and reflected in your updated monthly cost.
Freeze Your Subscription
If you're not currently planning an event, you can freeze your subscription.
This allows you to:
Pause your subscription
Keep your data secure
Resume when you're ready
All your event data will remain secure and ready when you return.
Cancel Your Subscription
You can cancel your subscription at any time.
When cancelling:
You'll be asked for a reason
Your subscription will remain active until the next billing date
Access will end after your next payment due date
Update Payment Details
You can also manage billing information, including:
Updating card details
Changing your default payment method
This ensures your subscription continues without interruption.