Account & Login
I've forgotten my password - how do I reset it?
I've forgotten my password - how do I reset it?
On the login screen, click Forgot Password.
Enter your email address and follow the instructions sent to your inbox to reset your password.
Can I change my profile details?
Can I change my profile details?
Yes. Click your profile icon in the top right corner, then open your profile to update your details, including your name, mobile number, or profile picture.
I didn't receive my verification email - what should I do?
I didn't receive my verification email - what should I do?
Check your spam or junk folder first. If you still haven't received it, try requesting a new verification email or contact support.
Free Trial & Subscription
What does the free trial include?
What does the free trial include?
The free trial includes:
1 map
1 schedule
1 web user seat
Access to the mobile app, and ability to add your team to the mobile app with the auto-generated QR code or pin
Full access to EventLab features
This allows you to explore the platform and test workflows.
How long is the free trial?
How long is the free trial?
The free trial lasts 2 weeks from when you sign up.
How do I upgrade my subscription?
How do I upgrade my subscription?
You can upgrade by:
If you're on the Free Trial: Clicking Upgrade Now on the dashboard
Going to Organisation → Subscription
Can I freeze my subscription?
Can I freeze my subscription?
Yes. You can freeze your subscription if you're not currently planning an event. Your data will remain saved and ready when you return.
How do I cancel my subscription?
How do I cancel my subscription?
Go to Organisation → Subscription and select Cancel Subscription. Your access will continue until the end of your billing period.
Events
How do I switch between events?
How do I switch between events?
Use the event switcher in the top right corner of the dashboard.
Selecting another event will update all maps, schedules, and tools to that event.
How many events can I create?
How many events can I create?
This depends on your subscription plan. You can view your limits under Organisation → Subscription.
Users & Team
What is a seat?
What is a seat?
A seat is a web app user who can edit and manage your event within EventLab.
How do I add team members?
How do I add team members?
Go to Organisation → Users, then click Invite User.
Assign a role, department, and event access.
What's the difference between web users and mobile users?
What's the difference between web users and mobile users?
Web users use seats and can edit and manage events
Mobile users can access the mobile app without using a seat
How do I remove a user?
How do I remove a user?
Go to Organisation → Users, click Actions next to the user, then select Remove User.
Support
How do I contact support?
How do I contact support?
You can contact support using Remi, the AI assistant in the bottom right corner of EventLab.
Remi can help answer questions or connect you directly with our team.