Notifying Vendors of Ticket Purchases in Multi-Vendor Setup
In a multi-vendor setup sometimes you want each vendor to receive notifications whenever a ticket is purchased for their event, unfortunately, this is not possible through Evey yet but there are a couple of workarounds you can implement using Shopify features. Please note that these workarounds rely on Shopify functionality, so you may need to reach out to Shopify for future support.
Workaround 1: Add Vendors as New Order Notification Recipients
Downside: Vendors will receive all new order notifications, even if it's not for the one they manage.
Advantage: Easy to set up.
Steps:
Go to "Settings" in the lower-left corner of your Shopify Admin.
On the left menu, click on "Notifications."
Inside the Notifications page, scroll down and locate the "Staff order notifications" section.
Click the "Add Recipient" button.
In the "Notification method" dropdown, select "Email address."
Leave the "Location" field as "All."
Enter your Vendor's email address in the "Email address" field.
Click the "Add an order notification" button to finalize.
Your vendor should now appear in the Recipients list. You can click "Send test notification" to verify it.
Workaround 2: Use the Shopify Flow App to Create Vendor-Based Notifications
Downside: Can be a bit tricky to set up.
Advantage: Vendors are only notified of ticket purchases for their events based on tags.
Steps:
Download the Shopify Flow app from Shopify's app store and install it in your store.
Once installed, download this Flow Template.
Open the Shopify Flow app.
Click "Import."
Select "Add Files."
Locate and select the file you downloaded in step 2.
Click "Import."
After importing, you should see the new workflow called "New Ticket Purchased Notif."
Click "Edit."
Click on the "Check if..." card in the middle.
In the pop-up on the right, change the "Tags_item" to your specific vendor tag.
Next, click on the "Do this..." card (the one on the right).
In the pop-up, modify the Email address, Subject, and Message.
Click "Turn on workflow" to activate it.
Configuration in Evey:
Have your Vendor log in to the Vendor Dashboard.
Have them access their Event.
Navigate to "Event Settings."
Go to the "Customers & Tags" tab.
Have them enter the same tag you used in Shopify Flow for this event. Note that tags must be unique per vendor/event as they are used to filter which vendor receives a notification when a ticket is purchased.
Enable the "Save these tags to all future Shopify Orders that include this event" option.
Save the settings.
Please note that these workarounds utilize features within Shopify. If you encounter any issues with Shopify's features or configurations, we recommend reaching out to Shopify Support for assistance. The only setting you need to configure within Evey is the tagging feature to ensure that notifications are sent to the correct vendors based on their events. If you require help with that setting, please don't hesitate to contact our amazing support team!