FAQs
Find answers to frequently asked questions about Evey. These articles address common concerns, offers quick solutions, and provides clarity on key features to help you make the most of the app.
84 articles
- Can I Use the Ticket Scanning Feature on the Lite Plan?Understanding the ticket scanning feature availability on the Lite Plan.
- Can Customers Cancel Their Tickets?Steps to cancel your ticket and understand the cancellation policy.
- Will I Be Charged for Test Orders?Understanding if you'll be billed for placing test orders on your store.
- Why Are Tickets Showing as Sold Out Even Though There Are Still Tickets Available?Understanding why tickets may appear sold out when they're still available.
- Ticket Showing as “This Event Page Is No Longer Available”Understanding why your event ticket page is no longer available and what to do next.
- How Do I Change the Ticket Order on the Storefront?Steps to rearrange the ticket order display on your storefront.
- How Do I Offer Group Tickets?Steps to successfully set up and offer group tickets in your store.
- How Do I Check the Inventory History for My Event?Steps to view and understand your event's inventory history.
- Can I Create an Event Without Tickets, Like an RSVP-Only Event?Learn how to set up an RSVP-only event without issuing tickets.
- Ticket Purchases Missing Date and Time (Recurring Events)Fixing missing date and time on your recurring event tickets.
- Can I Upload a List of Barcodes That Shopify Will Use When Selling Tickets?Learn how to upload your barcode list for ticket sales on Shopify.
- Where is the Ticket Fee Displayed?Locating where your ticket fees are shown on the app.
- How to Customize Evey Tickets for Gifting With a Checkbox and Personalized MessagePersonalize your Evey tickets with a checkbox and custom message for gifting.
- Billing Threshold - Duplicate ChargesUnderstanding duplicate charges and how to manage your billing threshold.
- Offering Event Tickets in a Different CurrencyLearn how to offer event tickets in different currencies for your store.
- Date & Time Selector Missing for Recurring Events (Theme-Related Issue)
- How to Use Evey’s Date & Time Scheduler with Avis Product OptionsMaster scheduling dates and times for Avis products using Evey's tool.
- Inventory Not Syncing After Updating a Group Ticket TimeTroubleshooting steps when inventory doesn't sync after updating a group ticket time.
- How to set up ticket bundles without oversellingLearn to set up ticket bundles in your store without exceeding your inventory.
- Fix “Failed to save ticket type” errorSolving the 'Failed to save ticket type' error in your store's system.
- I Transfered My Ticket to the Wrong Email Address - What Should I Do?Steps to correct a ticket transfer to the wrong email address.
- How can I resolve issues with ticket delivery or QR codes?Solving ticket delivery problems and QR code issues.
- Preventing Customer Ticket Emails From Going to SpamStop customer support emails from landing in your spam folder.
- GDPR and Swiss Federal Act Compliance for Evey Events & TicketsUnderstanding GDPR and Swiss Federal Act compliance for Evey Events & Tickets.
- How Do I Email a Ticket Confirmation to the Buyer When They Purchase Multiple Tickets?Sending ticket confirmations to buyers who purchase multiple tickets via email.
- How-to update attendee email address?Steps to change the email address of an event attendee.
- How to Show the Correct Session Date for Recurring Events in EmailsEnsure your recurring event emails display the right date with these steps.
- Does My Plan Automatically Switch to the Lite Plan When the Free Trial Ends?Understanding if your plan switches to Lite after the free trial ends.
- How Do I Accept the Collaborator Access Request?Steps to accept a collaborator access request in your store.
- I am not on the Lite plan why am I being charged for giving out complimentary tickets?Understanding why you're charged for complimentary tickets despite not being on the Lite plan.
- Frequently Asked QuestionsYour top questions answered in one comprehensive guide.
- Can I Integrate Evey with PageFly?Steps to integrate Evey with PageFly in your store.
- How Do I Copy the Attendee Template Along With Its Formatting?Steps to copy your attendee template with all its formatting intact.
- Will I Be Charged for Importing Attendees Using CSV?Understanding if there are charges for importing attendees via CSV.
- How do I turn off the Attendee Form feature all together?Steps to disable the Attendee Form feature in your store.
- How to export attendees data for refunded customers only?Learn to extract data for customers who received refunds only.
- How to Update the Names of Each Ticket Holder for Group Tickets in EveyChanging the names of group ticket holders in Evey made easy.
- Error When Updating an Attendee Information FieldFixing errors when updating attendee information in the app.
- Add a Waiver or Terms & Conditions Link to the Attendee Information Form (via Product Metafield)Learn how to add a waiver or terms & conditions link to your event form via product
- Why Your Attendee CSV Import Created Duplicates (Instead of Updating)Understanding why your CSV import may create duplicate attendees instead of updating.
- Password-Protected or Unlisted Events: Is It Possible with Evey?Learn how to set up password-protected or unlisted events with Evey.
- Can I Create a Ticketless Event?Learn how to set up an event without issuing tickets through your platform.
- Deleted Event Still ShowingSteps to resolve an issue when a deleted event continues to appear.
- How to add locale translationSteps to add different language translations to your store's interface.
- Troubleshooting Date/Time Selector on Recurring EventsFixing issues with the date/time selector for recurring events.
- How Can I Show Events Based on Location?Learn to display events in your store based on geographical location.
- Can I Create a Hybrid Event With Both In-Person and Online Options?Learn how to set up a hybrid event with both online and in-person participation options.
- Can I Unarchive an Event?Steps to restore an archived event back to your active list.
- How Do I Duplicate an Archived Event?Steps to replicate an archived event in your store.
- Can I Log In to Multiple Devices at the Same Time?Learn if you can use the app on multiple devices simultaneously.
- How to Fix Missing Event Scheduler on Your Product PageSteps to restore the missing event scheduler on your product page.
- How to Add an Ampersand (&) in Your Event TitleSteps to include an ampersand (&) in your event title successfully.
- Should I Turn On Shopify Inventory Tracking for Recurring Events?Deciding if Shopify's inventory tracking is right for your recurring events.
Integrations
Details about integrations with various apps and platforms.
- Custom SMTP Server: How to Keep Your Emails Out of the Spam FolderPrevent your emails from landing in spam with a custom SMTP server.
- Send Test Email: Troubleshooting IssuesFixing issues when sending test emails from the app.
- How to ensure that users will be able to add the event to their calendarSteps to ensure users can easily add your events to their calendars.
- Tackling Zoom Integration: A Quick Fix GuideQuick steps to integrate Zoom effectively and troubleshoot common issues.
- Enable Ticket Purchase Notifications for Vendors in Multi-Vendor SetupSetting up ticket purchase notifications for vendors in a multi-vendor environment.
- Will My Event Show on the Eventbrite Website?Understanding if and when your event will appear on the Eventbrite website.
- A Step-by-Step Guide to Installing Storefront Integrations in Evey Events & TicketLearn how to seamlessly integrate Storefront with Evey Events & Ticket in your store.
- Syncing your recurring event bookings to an external calendarLearn how to sync your recurring event bookings with an external calendar.
- Collect Attendee Information with the Storefront IntegrationLearn how to gather attendee details using the Storefront Integration in your store.
- How Do I Use the Same Attendee Information for Multiple Tickets?Steps to apply the same attendee details to multiple tickets.
- Marketing events with the Mailchimp integrationPromote your events effectively using the Mailchimp integration.
- Klaviyo Integration with EveySteps to seamlessly integrate Klaviyo with Evey for your store.
- Can I remove address fields at checkout?Learn how to remove address fields during your store's checkout process.
Shopify FAQ
Answers to common questions about integrating and using Evey with Shopify.
- How to rearrange the order of events on the collection page?Steps to change the sequence of events on your collection page.
- It says I have a limit of $10,000. What does this mean?Understanding what a $10,000 limit means for your account.
- How to use Evey on Live Stores vs. Development StoresLearn the differences in using Evey for live vs.
- Current API and Integration Availability for EveyUnderstanding Evey's current API and integration capabilities for your store.
- How to add an image to your product on ShopifySteps to upload and display images for your products on Shopify.
- How to find your Shopify storefront passwordSteps to retrieve your Shopify storefront password for secure access.
- How to Cancel or Refund an Order in ShopifySteps to cancel or get a refund for an order in your Shopify store.
- How Do I Create a Gift Card for People Who Want to Purchase an Event as a Gift?Steps to create a gift card for event purchases as a present.
- How do I create a discount code for my event?Steps to generate a discount code for your event.
- How to Connect Shopify Products to Evey EventsSteps to link your Shopify products with Evey Events effectively.
- How to Assign Roles When Accepting Collaborator AccessSteps to assign roles when adding collaborators to your store.
- Does Evey Send Data to Google Analytics?Understanding if and how Evey shares your data with Google Analytics.
- How to Create a Custom Event Product Page in ShopifyStep-by-step guide to creating a personalized event product page in your Shopify store.
- What Are Shopify App Credits?Understanding what Shopify app credits are and how they benefit your store.
- How do I check when my Evey billing period ends?Find out how to determine the end date of your Evey billing cycle.
- What Are Shopify Standard Themes (and Why They Matter for Evey)Understanding Shopify's standard themes and their importance for your store.