FAQs
Find answers to frequently asked questions about Evey. These articles address common concerns, offers quick solutions, and provides clarity on key features to help you make the most of the app.
65 articles
Affiliate Program for Evey Events & Tickets
Can I use the ticket scanning feature on the Lite plan?
Can customers cancel their tickets?
Is it possible to buy tickets without creating an account in Shopify?
Will I be charged for test orders?
Tickets are showing as sold out even though there are still remaining tickets available.
Tickets showing as “This event page is no longer available”
How do I change the order of the tickets on storefront?
How can I set the maximum amount of tickets a customer can order?
How do I offer group tickets?
How do I check the inventory history for my event?
Can we have events without tickets - similar to an RSVP list?
Why am I receiving ticket purchases without a date and time?
We want to change the QR Codes on the tickets - Can you upload a list with barcodes that Shopify will use when selling tickets?
Is it possible to set up a single-day ticket without a specific date, ready to use any day the customer wants but only valid for one year from the purchase date?
Where can our ticket fee be displayed?
Does my plan automatically switch to the Lite plan when the free trial ends?
How do I accept the collaborator access request?
What are your support business hours?
I am not on the Lite plan why am I being charged for giving out complimentary tickets?
Where can I see a demo of the customer experience?
Frequently Asked Questions
Password-Protected or Unlisted Events: Is It Possible with Evey?
Can I create a ticketless event?
Deleted event still showing in the store.
How to add locale translation
Troubleshooting Date/Time Selector on Recurring Events
How can I show events based on location?
Can I create a hybrid event for a live/online event?
Can I unarchive an event?
How do I duplicate an archived event?
Are we able to log in to multiple devices using one account at the same time?
Integrations
Details about integrations with various apps and platforms.
Custom SMTP Server: How to Keep Your Emails Out of the Spam Folder
Send Test Email: Troubleshooting Issues
How to ensure that users will be able to add the event to their calendar
Tackling Zoom Integration: A Quick Fix Guide
Enable Ticket Purchase Notifications for Vendors in Multi-Vendor Setup
Evey Events and Klaviyo Integration: Customizing Ticket Emails
Will my event show on the EventBrite website? Their publicity is good.
A Step-by-Step Guide to Installing Storefront Integrations in the Evey Events
Selling tickets using Shopify POS
Add Calendar View to your Storefront
Syncing your recurring event bookings to an external calendar
Collect attendee information with the storefront integration
Create a Terms and Conditions Checkbox using the Storefront Integration
How do I put one attendee information for multiple tickets purchased
Marketing events with the Mailchimp integration
Shopify FAQ
Answers to common questions about integrating and using Evey with Shopify.
How to rearrange the order of events on the collection page?
It says I have a limit of $10,000. What does this mean?
How to use Evey on Live Stores vs. Development Stores
Does Evey support Shopify POS Go?
Public API for Headless Websites
How to add an image to your product on Shopify
How to find your Shopify storefront password
How to cancel or refund an order in Shopify
How do I create a gift card for people who want to purchase an event as a gift?
How do I create a discount code for my event?