The error "You are over the time limit to perform a refund on this transaction" indicates that the allowable period for issuing a refund set by your payment processor has passed. Most payment processors only allow refunds within a 120-day timeframe from the date of the transaction. If you try to issue a refund after this period, you will encounter this error.
Here are a few steps you can take:
Contact your payment processor: They may have options or suggestions for how to handle refunds outside of the standard time limit.
Offer Store Credit: If a refund isn't possible, consider offering store credit to the customer as an alternative solution.
Process the Refund using different methods: You might need to process the refund using another method, such as via PayPal or Gift cards if you have the capability to do so.
If you have further questions, don't hesitate to reach out to us.