Tickets
10 articles
- What Happens If a Customer Transfers Their Ticket and Then Requests a Refund?Understanding refund policies after transferring your ticket to another person.
- Refund Error: You are over the time limit to perform a refund on this transactionUnderstanding why you can't refund a transaction after a certain time period.
- How to Resend Ticket Emails and Troubleshoot Delivery IssuesResend ticket emails and fix delivery issues with these simple steps.
- I changed the date of the event but the tickets did not update automatically?Fixing ticket dates that didn't update after changing your event date.
- How to restore a canceled ticket?Steps to recover your canceled ticket and get back on track.
- Why Aren’t My Tickets Being Sent?Understanding why your tickets aren't being sent and how to resolve it.
- Why are my emails bouncing? (SendGrid / DMARC issue)Understanding why your SendGrid emails are bouncing due to DMARC issues.
- How do I configure and troubleshoot SMTP settings for sending ticket emails in Evey?Setting up and troubleshooting SMTP for ticket emails in Evey.
- Why Does My Evey Events Ticket Inventory Keep Reverting to the Original Value?If you update your ticket inventory under Event Settings and the value keeps changing back to what it was before, this is usually caused by a third-party inventory management app…
- Why Isn't My Test Email Showing the Actual Email Content in Evey Events?