Tickets
8 articles
- What Happens If a Customer Transfers Their Ticket and Then Requests a Refund?Understanding refund policies after transferring your ticket to another person.
- Refund Error: You are over the time limit to perform a refund on this transactionUnderstanding why you can't refund a transaction after a certain time period.
- How to Resend Ticket Emails and Troubleshoot Delivery IssuesResend ticket emails and fix delivery issues with these simple steps.
- I changed the date of the event but the tickets did not update automatically?Fixing ticket dates that didn't update after changing your event date.
- How to restore a canceled ticket?Steps to recover your canceled ticket and get back on track.
- Why Aren’t My Tickets Being Sent?Understanding why your tickets aren't being sent and how to resolve it.
- Why are my emails bouncing? (SendGrid / DMARC issue)Understanding why your SendGrid emails are bouncing due to DMARC issues.
- How do I configure and troubleshoot SMTP settings for sending ticket emails in Evey?Setting up and troubleshooting SMTP for ticket emails in Evey.