Troubleshooting
Resolve issues quickly with our Troubleshooting guides for Evey. Find step-by-step solutions to common problems and expert tips to keep your events running smoothly and stress-free.
23 articles
What Happens If a Customer Transfers Their Ticket and Then Requests a Refund?
Refund Error: You are over the time limit to perform a refund on this transaction
How to Resend Ticket Emails and Troubleshoot Delivery Issues
I changed the date of the event but the tickets did not update automatically?
How to restore a canceled ticket?
Why Aren’t My Tickets Being Sent?
Invalid email or password when logging in to the Evey Check-in app
Archived Events Are Still Showing on the Store
Why Isn't the Ticket Type Displayed on My Online Ticket Page?
Removing an Event from Your Shopify Store
The Event Tag I Added in Event Settings Isn't Showing Up in My Shopify Product
How to fix revenue issues caused by manually added tickets?
Resolving 404 Error: Archived events are still showing on the site
The Event Is Allowing Customers to Buy More Than One of My Assigned Seats
I Accidentally Subscribed Before My Free Trial Ended — Can I Go Back?
I used to pay $10 per event, but I am no longer able to subscribe to this plan.
How to prevent customer from bypassing your attendee form
Ticket Link or Event Calendar Page Shows “Page Can’t Be Found"
Shopify Permission Update: “write_app_proxy” Scope Required