Troubleshooting
Resolve issues quickly with our Troubleshooting guides for Evey. Find step-by-step solutions to common problems and expert tips to keep your events running smoothly and stress-free.
24 articles
What Happens If a Customer Transfers Their Ticket and Then Requests a Refund?Understanding refund policies after transferring your ticket to another person.
Refund Error: You are over the time limit to perform a refund on this transactionUnderstanding why you can't refund a transaction after a certain time period.
How to Resend Ticket Emails and Troubleshoot Delivery IssuesResend ticket emails and fix delivery issues with these simple steps.
I changed the date of the event but the tickets did not update automatically?Fixing ticket dates that didn't update after changing your event date.
How to restore a canceled ticket?Steps to recover your canceled ticket and get back on track.
Why Aren’t My Tickets Being Sent?Understanding why your tickets aren't being sent and how to resolve it.
Why the Import Attendee Feature Is Disabled During Your First 14 DaysUnderstanding why you can't import attendees in the app's first 14 days.
Issues with Vendor Account Activation EmailsSolving issues with vendor account activation email not received or not working.
Fix: “Check-in has been disabled by the event organizer for this ticket type” ErrorSteps to resolve the 'Check-in disabled by event organizer' ticket error.
Troubleshooting Common Issues with the Attendee FormSolving common problems you may encounter with the attendee form.
Fix Issues by Updating the Check-In AppResolve issues by updating the check-in app in your store.
Invalid email or password when logging in to the Evey Check-in appSolving login issues with the Evey Check-in app due to invalid email or password.
Archived Events Are Still Showing on the StoreWhy archived events still appear in your store and how to fix it.
Why Isn't the Ticket Type Displayed on My Online Ticket Page?Understanding why your ticket type isn't showing up on your online ticket page.
Removing an Event from Your Shopify StoreSteps to effectively remove an event from your Shopify store.
The Event Tag I Added in Event Settings Isn't Showing Up in My Shopify ProductSolving the issue of event tags not appearing in your Shopify product settings.
How to fix revenue issues caused by manually added tickets?Solving revenue problems from manually added tickets in your store.
Resolving 404 Error: Archived events are still showing on the siteFixing 404 errors when archived events still appear on your site.
The Event Is Allowing Customers to Buy More Than One of My Assigned SeatsPreventing customers from buying multiple seats assigned to you at an event.
I Accidentally Subscribed Before My Free Trial Ended — Can I Go Back?Undoing an early subscription before your free trial ends: here's how.
I used to pay $10 per event, but I am no longer able to subscribe to this plan.Understanding why you can't subscribe to the $10 per event plan anymore.
How to prevent customer from bypassing your attendee formStop customers from skipping your attendee form with these preventative measures.
Ticket Link or Event Calendar Page Shows “Page Can’t Be Found"Fixing the 'Page Can't Be Found' error on your event ticket link or
Shopify Permission Update: “write_app_proxy” Scope RequiredUnderstanding the 'write_app_proxy' scope and how to update permissions in your Shopify store