Troubleshooting
Resolve issues quickly with our Troubleshooting guides for Evey. Find step-by-step solutions to common problems and expert tips to keep your events running smoothly and stress-free.
20 articles
What happens if a customer transfers their ticket and then requests a refund?
Refund Error: You are over the time limit to perform a refund on this transaction
How to Resend Ticket Emails and Troubleshoot Delivery Issues
I changed the date of the event but the tickets did not update automatically?
How to restore a canceled ticket?
Invalid email or password when logging in to the Evey Check-in app
Archived events are still showing on the site
Why isn't the ticket type displayed on my online ticket page?
Removing an Event from Your Shopify Store
The Event Tag I Added in Event Settings Isn't Showing Up in My Shopify Product
How to fix revenue issues caused by manually added tickets?
Resolving 404 Error: Archived events are still showing on the site
The event is allowing customers to buy more than one of my assigned seats.