Troubleshooting
Resolve issues quickly with our Troubleshooting guides for Evey. Find step-by-step solutions to common problems and expert tips to keep your events running smoothly and stress-free.
27 articles
- What Happens If a Customer Transfers Their Ticket and Then Requests a Refund?Understanding refund policies after transferring your ticket to another person.
- Refund Error: You are over the time limit to perform a refund on this transactionUnderstanding why you can't refund a transaction after a certain time period.
- How to Resend Ticket Emails and Troubleshoot Delivery IssuesResend ticket emails and fix delivery issues with these simple steps.
- I changed the date of the event but the tickets did not update automatically?Fixing ticket dates that didn't update after changing your event date.
- How to restore a canceled ticket?Steps to recover your canceled ticket and get back on track.
- Why Aren’t My Tickets Being Sent?Understanding why your tickets aren't being sent and how to resolve it.
- Why are my emails bouncing? (SendGrid / DMARC issue)Understanding why your SendGrid emails are bouncing due to DMARC issues.
- How do I configure and troubleshoot SMTP settings for sending ticket emails in Evey?Setting up and troubleshooting SMTP for ticket emails in Evey.
- Why the Import Attendee Feature Is Disabled During Your First 7 DaysUnderstanding why you can't import attendees in the app's first 7 days.
- Issues with Vendor Account Activation EmailsSolving issues with vendor account activation email not received or not working.
- Fix: “Check-in has been disabled by the event organizer for this ticket type” ErrorSteps to resolve the 'Check-in disabled by event organizer' ticket error.
- Troubleshooting Common Issues with the Attendee FormSolving common problems you may encounter with the attendee form.
- Fix Issues by Updating the Check-In AppResolve issues by updating the check-in app in your store.
- Invalid email or password when logging in to the Evey Check-in appSolving login issues with the Evey Check-in app due to invalid email or password.
- Why Isn't the Ticket Type Displayed on My Online Ticket Page?Understanding why your ticket type isn't showing up on your online ticket page.
- Removing an Event from Your Shopify StoreSteps to effectively remove an event from your Shopify store.
- The Event Tag I Added in Event Settings Isn't Showing Up in My Shopify ProductSolving the issue of event tags not appearing in your Shopify product settings.
- How to fix revenue issues caused by manually added tickets?Solving revenue problems from manually added tickets in your store.
- Resolving 404 Error: Archived events are still showing on the siteFixing 404 errors when archived events still appear on your site.
- The Event Is Allowing Customers to Buy More Than One of My Assigned SeatsPreventing customers from buying multiple seats assigned to you at an event.
- I Accidentally Subscribed Before My Free Trial Ended — Can I Go Back?Undoing an early subscription before your free trial ends: here's how.
- I used to pay $10 per event, but I am no longer able to subscribe to this plan.Understanding why you can't subscribe to the $10 per event plan anymore.
- How to prevent customer from bypassing your attendee formStop customers from skipping your attendee form with these preventative measures.
- Ticket Link or Event Calendar Page Shows “Page Can’t Be Found"Fixing the 'Page Can't Be Found' error on your event ticket link or
- Shopify Permission Update: “write_app_proxy” Scope RequiredUnderstanding the 'write_app_proxy' scope and how to update permissions in your Shopify store
- “View in Evey Events” Missing in Shopify Orders (What’s Happening & How to Fix It)Fixing the missing 'View in Evey Events' option in your Shopify orders.
- Fixing Duplicate Seating Map Links on Some ThemesSteps to resolve duplicate seating map links on certain themes.