Have questions about billing? This article answers the most common ones so you can better understand how charges work with Evey Events & Tickets (Evey).
What Charges Should I Expect?
Evey offers several plans to match your event needs. If none of the plans work for you, please contact us, and we’ll help you find the right solution.
Lite Plan
Cost: No monthly subscription + $1 per attendee ticket
Best For:
Basic ticketing needs
Custom web, PDF, and Apple Wallet tickets
Notification templates
Excludes:
Attendee messages and reminders
Recurring events
Reserved seating
Mailchimp integration
Standard Plan
Cost: $49/month + $0.50 per attendee ticket
Best For:
Most users
Includes check-in
Attendee messages
Recurring events
Additional features
Professional Plan
Cost: $189/month + $0.25 per attendee ticket
Best For:
High ticket volumes
Reserved seating
POS and Klaviyo integrations
Do Charges Stop After My Event Ends?
No. Charges do not stop automatically.
Per Shopify policy, you must manually cancel your subscription in the app to avoid further charges. Until canceled, the app remains active, and billing will continue.
What If I Don’t Have Events This Month?
All plans include unlimited events
Monthly fees apply even if you don’t run an event
Per-ticket fees only apply when tickets are created, processed, or sold
How Are Per-Ticket Fees Calculated?
The per-ticket fee applies to every ticket created, including:
Tickets processed on your Shopify storefront
Manually created tickets
Tickets created through CSV imports
Tickets created via integrations
Note: Group ticket types that generate multiple tickets count as multiple charges.
Are Refunded or Canceled Tickets Still Charged?
Yes. Even if a ticket is refunded or canceled, the per-ticket fee still applies. These fees are not reimbursed.
What About Free Tickets?
Lite Plan:
Merchants on the Lite plan will be charged a ticket fee for free tickets regardless of whether the ticket was purchased or manually added.Standard and Pro Plans:
Manually Added Free Tickets: No ticket fees are applied if the ticket value is set to $0 and the attendee is manually added.
Purchased Free Tickets: Free tickets purchased through the storefront will still incur a ticket fee.
Summary:
The only scenario where no ticket fee is charged is when the merchant is on the Standard or Pro plan, the ticket price is $0, and the attendee is manually added.
Need Help?
If the issue persists, please reach out to us. We’re happy to clarify any billing concerns.