Some merchants, especially those based outside the U.S., prefer to display time in different formats (e.g., 24-hour time or using country-specific labels like “h” for hours and “m” for minutes). Evey Events & Tickets lets you customize how time is shown on your tickets through the Translations Manager.
Here’s how to do it:
1. Go to Your Evey Settings
From your Shopify Admin, open the Evey Events & Tickets app.
On the right-hand menu, click Settings.
2. Open the Translations Manager
In the Settings section, click Translations Manager.
This page shows all the available locale files (also known as language files).
3. Choose the Right Locale
If your store only has one language, you'll likely see just an English (en) locale file.
If you have multiple, like French (fr), make sure to select the one you want to edit.
4. Find the Time Format Section
Select the Ticket page and the PDF Ticket section in the translation file.
On Ticket Page and PDF Ticket find Time format - it's near the bottom on the Ticket Page and the last option on Pdf Ticket
Enter your desired format - for example, a 12-hour clock with minutes and AM/PM:
%I:%M %p
Make sure to click Save for each page - and you're all set!
🕐 Understanding the Format Codes
Evey uses strftime formatting codes. Here are some helpful examples:
Format | Meaning | Example |
| 24-hour format |
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| 12-hour format |
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| Minutes |
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| AM/PM |
|
| Colon separator |
|
| Literal character |
|
| Literal character |
|
Common Examples
Desired Display | Format Code |
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If your store is using a 24-hour format, you do not need
%p(AM/PM).Use
:or any character you want to appear between numbers—just type it directly.Always test your changes by viewing a ticket preview to make sure it looks correct.
If you’re unsure how to structure the format or need help finding the correct field, reach out to our support team — we’re happy to help!