If you want to disable all ticket deliveries and notifications across every event, follow these steps:
Go to Settings in the Evey app.
Click on “Orders settings.”
Under Notifications, enable the setting “Never send notification email to customers when tickets are purchased or created with their email address.”
Click the green “Save” button in the Notifications card. You should see “Settings updated”; without this the setting is not stored.
⚠️ Note: This will stop all ticket emails and customer communications via email platform-wide.
To Disable Ticket Delivery for a Specific Event
Go to the specific event in your Evey dashboard.
Click “Event settings.”
On the Event tab, scroll to the very bottom, to the card next to the Event Visibility heading, and look for "When should we send the tickets?" (the Enable eTickets - delivered via email box above it must be ticked).
Enable the option “I'll manually trigger it, never automatically send tickets.”
Scroll down and click the green “Save” at the bottom of Event settings. You should see “Event updated”.
Evey will then wait for your manual approval before sending any tickets.
If you need further assistance, feel free to reach out to our support team.