We’ve made it faster and easier to get support - all directly inside the Evey app.
Our built-in In-App Messenger is your one place for assistance, updates, and resources. Whether you need help with ticket settings, attendee imports, or email notifications, everything starts here.
🚀 How to Use It
1. Open the In-App Messenger
From your Evey dashboard, click the chat icon in the bottom-right corner.
Then choose “Send us a message” to start a new conversation with our team.
2. Choose How You’d Like to Get Help
💬 Live Support
If you’d like to chat with our team directly, select Live Support and fill in the following details:
Your name
Your MyShopify domain
A short summary of your question or issue (include as many details as possible).
📚 Help Center
If you choose Help Center, you’ll be redirected to our internal knowledge base, where you can find articles covering:
Account & Billing
Ticket Setup
Event Pages
Email & Notifications
Integrations
3. Wait for a Team Member to Join
If you contact us outside our support hours (Monday–Friday, 9 AM–5 PM EST), you’ll see a message letting you know we’re currently offline.
Once we’re back online, one of our team members will reply as soon as possible.
✉️ Prefer Email?
If you’d rather reach us by email, you can contact us directly at evey_app@staytuned.digital.
When emailing, please include the following details so we can assist you faster:
Your MyShopify domain
The event name or link (if applicable)
A short summary of your question or issue
Any relevant screenshots or error messages
Our team will review your message during support hours (Monday–Friday, 9 AM–5 PM EST) and get back to you as soon as possible.
📨 Your Messages
Under Messages, you can review all your conversations with our team:
Active threads with ongoing assistance.
Resolved requests you can reference anytime.
If we need additional information - like screenshots, event links, or ticket examples - you’ll receive a follow-up message right inside this section.
Our goal is to make finding answers as easy as possible.