Issues
By Max1 author3 articles
My card isn’t working — how can I start a subscription?Extern uses Stripe to securely process all subscription payments. If your card isn’t going through, it could be because Stripe doesn’t sup...
How do I update/change my subscription payment?Card details can certainly be changed, but the process isn’t self‑service inside the student portal.Send a message to our team from the ad...
What should I do if I encounter payment issues?If you have any payment-related issues, contact our team and we will assist you.