Are you a new user with Factofly, or have you recently acquired a new customer?

This guide takes you from customer creation to salary payment, guiding you through the essential steps in the process.

Need a slightly more in-depth description? Below, you can read more about how the entire process unfolds.

1. Create your customer(s)

Whether it's your first customer or number 20, you need to create the customer within your Factofly profile. This is done under "customers." The information you enter here will later be automatically transferred when you create an invoice.

If your customer wishes to receive the invoice electronically, you can add a EAN number (This is only possible for Danish companies). If the field is empty, we will simply send the invoice to the specified email.

2. Create a task

Before you start your work, you must create a task. This ensures that you are insured during your work. You can learn more about our insurances here.

If it's the first time you have a task with your customer, we send them an order confirmation which must be confirmed. The order confirmation informs your customer about your employment through Factofly and that insurance and invoicing are handled through us.

Confirmation of the sent order confirmation is only required for the first task performed for the customer.

You can see what the order confirmation sent to your customer looks like here.

3.Send an invoice

When sending an invoice, you can enter the information manually or transfer it directly from a previously created task. You still have the option to modify the information even if you transfer it from a task in the system.

You can send multiple invoices per task. This might be the case if your customer wants to split the payment into several installments.

Your invoice will always be sent for review before we send it to your customer. This ensures that all necessary information is in place before your customer receives the invoice.

Remember! If it's the first task you've completed for your customer through Factofly, your invoice will not be sent until your customer has confirmed the sent order confirmation.

4. Processing & payment

Depending on what you have specified on the invoice, your customer has a number of days to pay the issued invoice. If the payment deadline is exceeded, your invoice status will change (read more about invoice status here). We send a friendly reminder of the outstanding payment on days 4 and 11 after the due date. For this "automatic reminders" under the customer's profile must be selected.

Once we have received payment from your customer, it takes up to two working days before you receive your salary payment in your account. We have taken care of all administration, such as reporting to the tax authorities & VAT, social security contributions & holiday pay. You can always access your payslips under "salary payments."

Curious about what you get paid? Try our salary calculator here.

Have you incurred expenses in connection with the work performed? Read more about your possibility of tax deduction here.

Have you read about your option for instant payout? Read more here.

If you have any questions or comments about the above, feel free to contact us at +45 71 96 00 54 or contact@factofly.com.