🤓 What you’ll do here
Check payouts from in-app payments
Add payments done outside of Famly
🎒 Have these handy
Any transfers, checks, cash, or other payments you received outside of Famly
💰1. In-app payments
👉 Where: Finance menu > Payments
💡 Tip: Go back to Step 4 if you want to find out more about in-app payments
Payment timeline (Parent → Stripe)
For both card and ACH direct debit payments, payments will generally reach your bank in just 1 business day after the payment run.
Payment transactions (by parent) completed after 00:00 UTC (7PM EST / 8PM EDT) may not appear in the next day payout (Stripe → your bank).
Payments completed occur when funds are cleared from the parent's bank and transferred to Stripe.
Parents will also receive an email confirming their completed payment if they are set up on automatic payments.
☝️ Keep in mind for ACH payments: While ACH payments appear quickly, they may fail within 9 business days and then be reversed. If this happens, Famly will simply deduct the amount from your next payout.
In-app payment payout
👉 Where: Finance menu - Reports > In-app payment payouts
The In-app payment payout report is where you can keep track of all payouts, or groupings of payments made through Famly.
☝️Note: Bulk payouts will appear as "Famly" on your bank statement. You can also customize this with a custom description, instructions here.
At the top of the report, you'll see three key sections:
Started: a sum of payments that have been initiated by parent(s), but not yet completed. In practice, it is rare to see an amount here, as both card and ACH payments will move in near-real-time to Completed with Famly.
Completed: a sum of payments successfully completed. They will be scheduled for payout from Stripe → your bank account around midnight every business day. Any disputes or late failures affecting your account will be noted here until resolved.
In Payout (Stripe → your bank): Famly provides next-day payouts from Stripe → your bank account.
☝️Note: Your center’s bank account may hold payouts in processing for longer; consult with your bank if you are not seeing next-day payouts, as bank timelines may vary. Adjustments reconciled in future payouts will also appear here.
📖 Read more here: An Introduction to In-app Payments
💵 2. Log payments done outside of Famly
👉 Where: Finance menu - Payments
On the Payments page simply click Add payment button in the top right corner.
Enter the correct details in the pop-up and finish by clicking
AddThe payment is now logged on the bill payer's account, which will lower the outstanding balance for that bill payer.
For bulk entries: You can import multiple payments at once using a CSV file.
Learn how to do that here.