Connecting Teya enables integrated card payments in Ticket Office (via the Club Portal) and Pay-at-Gate (turnstile payments).
Prerequisites:
The user has a working PAX A920 Teya terminal (or terminal that supports Teya POSLink)
Enable Pay at Counter mode on terminal
The solution will work without pay at counter mode but this risks your Fanbase and Teya account drifting out of sync
The user has access to their Teya merchant account
The user has club admin permissions on their Fanbase account
Fanbase have enabled the Teya feature for your account
Step 1: Connect Teya Account
In the Fanbase admin portal, navigate to Club Settings using the cog icon on the top right of the page
Choose the 'Integrations' tab and find the payments area
Locate the Teya tile and choose 'Connect'
You will be redirected to Teya to authenticate
If you are already logged into Teya, this may be automatic
Once complete, you will be returned to Fanbase and your account will be connected
Step 2: Store selection
Fanbase currently supports one Teya store per club. Stores and terminals are synchronized once an account is connected.
Step 3: Enable ‘Pay at counter mode’ on the Teya device
Click the 'Payments' app on the Teya device home screen
Select the menu on the top left-hand side
If a PIN appears, insert 0000, 1234 or 1111
Select ‘Point of Sale’
Ensure ‘Enable Pay at Counter Mode’ is toggled on
This means that the device is now connected to Fanbase. To use the device for any payments that aren’t connected to Fanbase, toggle this off.
Step 4: Initiating a payment
Ticket Office
Click 'New Order' and build your order
Select the correct terminal from the dropdown on the right-hand side underneath the Order Details
Choose the 'Card' option on the payment step
Pay at Gate
Select the card terminal from the drop down. Your chosen terminal is remembered for the duration of your session. Expanding the menu at the bottom allows you to change this
Select the 'Card' button once will automatically send the payment to the connected Teya terminal
Tickets will be automatically issued on successful payment
Failed or cancelled payments on the Teya terminal will produce a notification and tickets will not be generated
An alternative payment method can be selected, or the payment can be retried on the same terminal
Refunding a payment
Navigate to the Orders area of your Fanbase account
Locate the order to be refunded and open the order summary by choosing View Order
Choose “Refund order” from the Manage order dropdown
Check the details on the refund summary and then click “Refund” to reverse the payment
Any associated tickets will be cancelled and the fan will receive an automated refund summary
The order will now appear as refunded
Outcome: You are able to successfully send transactions from your Fanbase account to your Teya terminal from in both Ticket Office and Pay at Gate mode. Refunds can be fully managed from Fanbase.