Want to send complimentary tickets to a fan? You can also send a complimentary order to multiple fans at once if you are not using a stadium map. Follow these steps:
This guide will also cover the process for creating and sharing hospitality tickets, making it easy to distribute tickets for standard admission as well as premium experiences.
Steps to Create & Send Complimentary and Hospitality Orders
Steps to Create and Share Hospitality Tickets
Navigate to the event you want to manage and click 'View'.
Select the 'Manage' option in the top right corner.
Click 'Assign Capacity' to allocate the tickets. This action ensures that the desired number of hospitality tickets is created and can be distributed appropriately.
Go to the Dashboard and click ‘New Order’.
Select the Fixture/Event the order is for.
Choose the Order Type → Select ‘Complimentary’.
Pick the Ticket Category:
Standard or Hospitality
Select the quantity of tickets.
Allocated Seating? Use the seat map.
General Admission or Hospitality? Use the list of tickets.
Select the Recipient:
Search the Fan List by name or email.
Send to Multiple Fans? If not using allocated seating, just keep adding fans to the list!
Guest (Email & Name required).
Choose a Reason (Optional) – Helps track why complimentary tickets were issued.
Click ‘Complete Order’ to send the order.
🎟️ The fan(s) will receive their complimentary order via email!
Summary
The Hospitality Tickets Creation process allows you to assign capacity directly through the event management section.
For Complimentary Tickets, the flow begins in the Dashboard, using the New Order function to select ticket type, category, recipient, and other details before completing the order.
📩 Need further assistance? Contact us at support@fanbaseclub.com.