Looking to scan tickets at your club’s next game? No worries! Just follow the steps below to get set up with a scanner.
Step 1: Club Admin Invites a Scanner
Before scanning can begin, a club admin must invite a scanner:
Go to ‘Club Settings’ (found in the top right of the dashboard).
Click the ‘Scanner’ section.
Select ‘Invite Scanner’.
The scanner will receive an email invitation to join.
The individual must accept the invitation.
Once accepted, the scanning feature will be added to their Fanbase App.
Step 2: Scanning Tickets on Matchday
If you are a designated scanner, follow these steps:
Open the Fanbase App.
Click ‘Scan Tickets’ to enter Scanner Mode.
Click ‘Begin Scanning’.
Choose one of two scanning methods:
Scan with Mobile Camera
Scan with Barcode Reader
Hold the scanner over the QR code, and it will display one of the options below.
Understanding Scan Results
Green Screen → Ticket is valid.
Amber Screen → Ticket is valid but has already been scanned.
Displays how many times the ticket has been scanned and the last scan time.
You can choose to admit or deny entry.
Red Screen → Ticket is invalid.
If a ticket has been shared and not yet claimed by the recipient, it will appear as shown below:
To reclaim the ticket, advise the fan to click 'Cancel the share'.
If you have any questions about scanning tickets, feel free to contact us at support@fanbaseclub.com.