Renewals in Fanbase allow fans to claim their season tickets in a few clicks. You can direct fans to do the following:
Step 1: Navigate to the Schedule page
Step 2: Select ‘Renew’
Step 3: Log-in or Register (if they haven’t already)
Note: if the fan uses the same email address they previously used to purchase their season ticket, the platform will automatically match their season tickets to their account.
Step 4: Select what you would like to renew:
Your season ticket i.e. Early Bird season ticket
Or, your Car Park Pass
If we have been able to match their email address, they will be presented with their tickets.
If we haven’t been able to match the tickets, they will be asked to enter two pieces of information to access their tickets.
Step 5: Select the tickets they would like to renew using the checkboxes.
Step 6: Review their order and confirm ticket holder details.
Changing ticket holder details
If they need to change the ticket holder's name or the ticket type before renewing they can so by clicking the pencil icon next to the selected seat.
When they are happy with everything, click ‘Pay now’.
Step 7: Enter payment information.
Step 8: Purchase complete!
Their tickets are now in their Fanbase wallet (found by clicking ‘Wallet’ at the bottom of the screen within their Fanbase account).
From here, they can add them to their Apple or Google wallet for easy access on match day.
What should fans do if they want to swap their seats?
If you use allocated seating and a fan wants to swap their seats, invite the fan to get in touch with the club.
Then follow the steps under What should I do if a fan wants to swap seats? in this article.
What should fans do if they want to split their renewal order?
If fans want to split their current renewal order, then can:
Log-in to Fanbase
Click 'Renew'
Only select the tickets they wish to renew.
Any other fan who wants to claim the remaining tickets can do so by:
Clicking 'Renew'
Selecting 'Claim it now' under 'Don't see your ticket?'
If fans are requesting this at the Ticket Office, we'd recommend clearing the renewal and creating a new order. More details on this can be found in the What should I do if a fan wants to split the order? section of this article.
Getting Set-Up
To get set up with renewals just follow the steps below;
Create your renewal season ticket sale window
Create your tickets with pricing
Get in contact with one of the Fanbase team to map your season tickets from one season to another
Your renewals are then live!