How to Transfer a Season Ticket
Log in to your Fanbase account and tap ‘Wallet’ at the bottom of the screen.
Click ‘View Tickets’ on the season tickets you’d like to transfer.
Select ‘Transfer Ticket’ at the bottom of the ticket.
Tick the tickets you'd like to transfer and then tap ‘Next’.
⚠️ Note: Fans can only transfer multiple tickets from the same order. If they have multiple orders for the same season ticket, they will need to transfer each one individually.
You’ll now see two options for how to transfer the ticket:
a) Transfer via Link
This is the default option for first-time transfers. A fan will receive a unique link to send to their friend.
Once successfully transferred, the recipient will appear as a contact for future transfers.
b) Transfer to a Contact
After selecting the ticket and clicking ‘Next’, a list of saved contacts will appear.
Tick the contact you want to transfer to and select ‘Send’.
How to Cancel a Ticket Transfer
If a fan wants to cancel a transfer, they can follow these steps:
Log in to their Fanbase account and tap ‘Wallet’.
Click ‘View Tickets’ on the transferred ticket.
Tap ‘Cancel the Transfer’ at the bottom of the ticket.
How to Receive a Transferred Ticket
Receiving via Link
Click on the shared transfer link.
Select ‘Accept’ or ‘Reject’.
If not already logged in, log in or register a Fanbase account.
If accepted, the ticket will appear in the fan's wallet.
If rejected, the ticket will be returned to the sender.
Receiving via Contact
Log in to Fanbase and tap ‘Wallet’.
Select ‘Accept’ or ‘Reject’.
Once accepted, the ticket will appear in the wallet.
If rejected, it returns to the original sender.
How to View Transferred Tickets in the Admin Portal
Admins can view ticket transfers in the Orders section of the admin dashboard.
You’ll be able to see which tickets have been sent for transfer and which have been accepted.
For a transferred order, click ‘Order Notes’ to see which original order the ticket came from.
Need help with transferring season tickets? Contact us anytime at support@fanbaseclub.com.