To ensure you don't have to cancel participants and risk requests for refunds/exchanges to another workshop, you should regularly check your calendar and consider cancelling slots that no longer suit you while there is still time.
My slot is more than 7 days away
You can simply delete the slot from your artisan back-office. You have several options:
From the 'My events' page
From your calendar page, by clicking on a slot (or a group of slots)
From the page of the time slot concerned, by clicking on the pop-up window
Enter the reason for the cancellation and confirm the operation. A text message and an email will then be automatically sent to the customers registered for the slot you are cancelling. They will be invited to rebook for another slot from those available on your calendar or to change workshop. If the booking is not from a gift card, we will also offer them a refund.
💡Please note, however, that we strongly advise you to avoid cancellations if at all possible, especially if they occur just a few days before the workshop. We have strict customer rules to protect our artisans from losses, so do your best to avoid these situations (by checking your calendar regularly).
My slot is in less than 7 days
In this case, you can't cancel the slot. If you have no other choice (in case of extreme urgency), contact us via the chatbox in your artisan back-office or by email (artisans@wecandoo.com), giving us as much information as possible (date concerned, reason for cancellation, whether you have already notified customers).
We will then look into your request and cancel the slot. Registered customers will then be 'put on hold' and can choose another date directly in their customer account under 'My Workshops'.
💡We have found that customers are less likely to ask for a refund if they have been contacted by their artisan : we therefore invite you to send them an SMS/email to warn them.
My slot is a privatisation
In this case, you can't cancel the slot. If you have no other choice (in case of extreme urgency), contact us via the chatbox in your artisan back-office or by email (artisans@wecandoo.com), giving us as much information as possible (date concerned, reason for cancellation, whether you have already informed your customers).
We will then look into your request and cancel the slot. You will have to agree with your customers on a replacement slot and we will then proceed with the privatisation.
Not enough people signed up for the slot?
We invite you to consult the corresponding FAQ article, where all the steps to follow are explained 🌟.
Don't hesitate to contact us on the chatbox in your artisan back-office, or at artisans@wecandoo.com
✨The Wecandoo team ✨