For clients without email addresses, we have introduced the Case Portal, which can be accessed with a password. Clients can utilize the following features within the Case Portal:
Payments
Current Balance
Clients can view their outstanding balance or any overpayments within your firm.
Next Payment Due
Displays the amount and due date for the upcoming payment.
Balance Activities
Provides an overview of all payment-related activities.
To-do List
Lists the tasks clients need to complete. The Case Portal's to-do list is equivalent to the homework feature in Manage. Any tasks added in Manage will automatically sync with the to-do lists in the Case Portal.
Case Details
Milestones
Clients can track the progress of their cases over time using milestones.
Supporting Documents
Clients can upload any necessary documents to advance their cases.
Correspondence
If you or your team choose to make correspondence visible to clients, it will appear in the Case Portal. Receipt numbers in the correspondence section can be clicked to view the status of USCIS Forms.
Experience simplified access and efficient collaboration with FastVisa's Case Portal for clients.