Unfortunately, a refund isn’t possible. Cancellations must be made before your renewal date. If you miss the deadline, you’ll be charged for that period as usual.
If you can’t play this month, the pause option might be a great alternative to consider! You can pause your membership instead of canceling, and that way, you won’t lose any credits.
To cancel your membership, here’s what you need to do:
Go to your "Profile"
Click on "Settings"
Select "My Membership"
You’ll find the cancellation option there.
P.S. Even after canceling, you can still play and use your credits until your membership ends!
⚽️ Why this matters
We schedule and book our games based on the number of active members. This helps us ensure enough spots for everyone and keep the games running smoothly. Your participation helps make the FC Urban experience great for all!