The team is Australian-based. Help and support is a key focus at Feasly. Every conversation is product feedback, so a question is worth more than a workaround nobody hears about.
The people you'll be talking to built the platform, often replying live and always within one business day.
Tooltips
Hover the info icon beside any field for an explanation of what it does and how it calculates. Tooltips cover most field-level questions without leaving the screen, and they are the fastest answer available.
Help Centre
Guides for every part of the platform.
Start Here: setting up a first feasibility
Using Feasly: each section of the workflow, from Dashboard through Funding
Reports: what every report shows and how to read it
Common Questions & Issues: account management and troubleshooting
Chat with the Team
Message the team directly from the chat in the bottom right of the platform.
Feature requests and feedback go through the same chat and are read by the team.
Video Call
Available to any user on request. Ask through the chat and the team will arrange a time.