SETUP
Select your organization
Click 'Non-Imported Tickets - Manual Entry’
Select Offer Date
Select one of the following:
A pre-existing event then progress to step 5
‘Add new event’ then progress to step 6 (do not create duplicate events)
If pre-existing event was selected, verify the following fields are correct then progress to step 8
Event Name
Time
Timezones
League
Venue
Venue Map
If ‘Add new event’ was selected, complete all of the following fields
Verify all information has been entered correctly
Click ‘Next’ button in the top right to begin adding tickets.
TICKETS
In the box under the ‘Tickets’ header, select Exact Seat Entry or General Admission Entry and complete all applicable fields
Verify ticket information is correct
Click ‘Add Tickets’ button
Repeat this process for additional sets of tickets
Notes:
After tickets have been added, edits can be made directly to a ticket in the table by clicking on the field you want to update then entering the update.
You can also update ticket prices in bulk after they have been added by following these steps:
Select the checkboxes in the table for the tickets, rows, sections, areas, or all to edit.
Click the ‘Update Prices" button at the top
A popup will appear where you can make bulk edits
“Payout to Group” is the amount per ticket that will be paid directly to the group through FEVO Enterprise for a fundraiser.
It is possible to add multiple ‘areas’, ‘sections’, ‘rows’, or ‘seats’ at one time by either:
separating multiple ‘areas’, sections’, ‘rows’, or ‘seats’ with a comma
If numeric or alphabetically sequential, using a hyphen to indicate sequential ‘areas’, ‘sections’, ‘rows’, or ‘seats’
Be aware, however, that whenever you enter multiples for any of these fields the subsequent information entered will be the same for each of the multiples.
DEADLINE/SOLD OUT
Set the date and time for the Deadline to purchase tickets (or TBA). This is the point where all sales are final for the group.
If applicable, set the date and time for the On Sale to purchase tickets.
Notes:
These are both adjustable at any time to either go on sale earlier/later or to extend the time when buyers are able to purchase.
BUYER OPTIONS
Create any New Add-Ons or Build Add-Ons from a Template (instructions can be found in the Add-Ons Help Article)
Set Landing Quantity Filter - This is the default quantity of tickets that the system is set to search for when a buyer arrives at the offer page. This quantity can be adjusted by the buyer.
Set Minimum Tickets per User - If the buyer is required to purchase a certain amount of tickets in their order, you can set that requirement here. This is optional and you can leave blank if no requirement is needed.
Set Maximum Tickets per User - If you would like to set a limit on the number of tickets a buyer can purchase, you can do so here. This is optional and you can leave blank for no set maximum amount
Set Ticket Selection Interval - This setting requires buyers to purchase tickets in multiples of the number entered. Ex. If "2" is inputted here, buyers would only be able to purchase quantities of 2, 4, 6, etc.
Set your Offer Questions (instructions can be found in the Offer Questions Help Article)
GROUP
In the field below the ‘Group’ header, begin typing the name of the group this offer will belong to.
As you type, you may see 2 types of quick select options:
Pre-existing groups whose names contain a match to what you are typing. By clicking ‘View group info’ you can view that group in a popup to verify if that is the correct group you would like to use. See step 3. By clicking on a group’s name you have selected that group to use. The group’s information will populate below. See step 4.
You will also see the option to create a new group with a name that matches what you have typed into the field. Clicking on this option will create a group with this name. See step 5
Pre-existing group popup: You can either choose to use this group or cancel to select another. If you choose to use this group, this group’s information will populate the underlying group page.
Verify the populated group information is all correct. Make any necessary edits. Then, click the ‘Next’ button in the top right of the page.
After creating a group, enter the group leader’s information in the fields that populate below then click next to continue.
DETAILS
Select a “‘Reason for offer’. This will assist in titling this offer.
If this offer is a fundraiser, select the checkbox to the right of the ‘Reason for offer’ field. You will be prompted with the option to ‘Add payable to address’.
After selecting a reason for the offer, review the Offer Title field. If you like what you see, leave it. If not, click the lock icon to unlock the field and update the title manually.
Choose a ‘Contact on Ticket Sales Page’. The contact’s information will show on the page where the group’s members order tickets (see image below). This list consists of the sales rep whom the offer belongs to and the group leaders listed for this group.
Offer information is the area where you add any details you want the buyers to know about: Parking information, what they are supposed to wear, pregame fan experience info, discount code info, hyperlinks, etc. You can also add company logos or images into the Offer Image area. This will show on the page where the group’s member order tickets (see image below).
Confirm that the Ticket Delivery Option is correct for the method of how the buyers will receive their tickets. Enter any non-default information to include in the confirmation emails into the Email Fulfillment Options fields.
Set any additional settings (descriptions below)
Allow customers to see already purchased tickets
Meeting time/location for the group
Make offer page public/private
Set any offer restrictions to prevent anyone from outside the group to access the ticket inventory
Customize the Call to Action Button Copy and Color
Set further restriction on type of card to be used at checkout
Enable additional settings; insurance, travel options, etc.
At this point you can either review the information you have added then ‘Finish’
Additional Settings Descriptions
‘Meeting Time’ and ‘Location’ are fields to use to indicate to ticket buyers when and where to meet the group before the event. This shows next to the event time on the page where the group’s members order tickets (see image below).
‘Deadline to purchase tickets’ - Here you can set the final date/time which tickets can be ordered. This can be extended at any time. A warning will be shown at the top of the page where the group’s members order tickets (see image below).
‘Offer URL’ is the URL to the page where ticket buyers go to order tickets for this offer. We generate a URL based on the group’s name and URL availability. You may edit this URL by clicking the lock icon to unlock the field and making an desired update.
‘Ticket delivery instruction’ is how you inform ticket buyers of how they will receive their tickets. This shows on the checkout page and is selected by the buyer in order for them to proceed with their purchase.
‘Maximum Tickets per User (blank for none)’ - This limits the total number of tickets a user can order over the life of the offer.
‘Offer Question’ is where you ask a mandatory question to ticket purchasers. You can ask an open ended question and allow ticket purchasers to enter in their answer. Or, you can prompt ticket purchasers to answer by choosing an option from a dropdown. The question shows as the very last step while purchasing tickets.