Summary
Capturing a screen shot of what you're looking at can sometimes help the communication between us and allow us to see exactly what you're seeing.
Key Points
Capture a screen shot depending on the device you're using
Paste it into Intercom
To capture the screen
If you're running Windows, press Print Screen on your keyboard (sometimes it's PRN SCN). If the key name is in blue, press the blue Fn + Print Screen keys at the same time.
If you're running Macintosh, press Shift + Command + 3 keys at the same time.
To paste it into Intercom
Open your Intercom conversation, In the Write a reply... box, right-click your mouse and click Paste.
Add some supporting text to tell us what we're looking at and how we can help you.
Also see: How to see past Intercom Conversations
Also see: Take screen shots on your mobile device