Summary
The team at Fieldwork is constantly updating our software to maintain our position as one of the industry leaders in the field service market.
Key Points
Superior Customer Service
We are market leaders
Most of the competition is following us
Fieldwork utilizes native apps
A robust online system
State-of-the-art Security
Customer Support
At Fieldwork we are dedicated to providing you with superior Customer Service. From our staff headquartered in Illinois, we offer:
No contract, your subscription is month to month
No sign-up fee
No training fee
Free phone support
Free email support
Free messaging support
Free 14-day trial with free support
Free customer list import
Free access to our Help Center
Free mobile app that works offline
We are market leaders
We were the first native app in the Pest Control industry
The first fully offline app
The first commercial barcode scanning from a mobile device
The first pest control software to sync with QB online
The first pest control software with an Open API
The first pest control software to integrate with Zapier (and through that integration, Xero + 1000's of other online apps)
Most of the competition is following us
We have an extensive list of reports
Our system is extremely customizable. Lists, reports, dashboards, custom fields are all modifiable by a user.
We offer a wide range of affordable plans allowing new companies to start inexpensively and grow with us
Our support and training is unparalleled
From a feature perspective: we have several comprehensive features that our competitors do not have, such as multi-unit management, task management and marketing features.
Fieldwork in general, is more in-depth and detailed while still being easy to use.
Mobile Apps - Fieldwork Office app
Fieldwork Office is a native app that improves your efficiency in the field and allows for the ability to work offline or without internet service in rural locations or warehouses. Fieldwork Office offers technicians in the field access to PDF forms and service agreements. Fieldwork Office also scans QR or barcodes for device management, create new appointments, create new customers, capture photos for report documentation, and record detailed service related notes, conditions, and recommendations.
Online Systems
Fieldwork’s robust online system gives you an advantage over the competition. The Customer Portal, Custom Fields, Pest Trend Analysis, Mapping / Route Optimization, QuickBooks Online Sync, Reports, Material Use Logs (NYSDEC/PRL & CAPUL), Appointment Confirmations, Work Pool, and access to the Dashboard, which contains detailed information about the status of your company.
Security
Security on our servers includes:
Private Servers/Network hosted in a Tier 3 Data Center
Servers are actually locked in cages
Managed by approved personnel only
All information is protected via SSL
All web and mobile requests are encrypted
Backups are performed twice nightly
One is a local backup
One is sent to a 2nd Server (off-site) for redundancy