Note Text reminders are an additional $5 a month plus 3 cents per text to your monthly subscription.

When a customer receives a text communication to confirm an appointment, and the customer wants to confirm that appointment, the correct response is confirm. Any other response generates the following message:

This text is added to text notification only for unconfirmed work orders. Responding with the word CONFIRM is the only option for confirmation at this time. If you update the text message to ask clients to confirm with another word or character, the recipient will receive the auto-response message and the appointment will not be confirmed in their account.

If you update the text message to ask clients to confirm with another word or character, the recipient will receive the auto-response message and the appointment will not be confirmed in their account.

In other words, our system is configured around the 'confirm' response. Even if the text sent to confirm the appointment is changed in the Appointment Reminders page, such as:

and the customer replies with 'C', the system will error with the 'Sorry' response.

Change the confirm text to read:

To see how Fieldwork handles these two types of messages:

Look for responses that have anything but confirm.
Open the Work Order and click the Schedule tab.
You'll see the Confirm box is empty, meaning the system could not confirm it because the customer didn't respond with confirm.

Back in the Text Reminders report, look for a response that says confirm.
Open that work order and click the Schedule tab. You'll see that the system recognized it and the appointment was confirmed.
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