Summary
When trying to load a Work Order on the mobile app, the app will continuously try to load the Work Order.
Key Points
This occurs in three scenarios:
Logged in with the wrong email address
In an area with poor Internet reception
The tech and the customer are not in the same branch
Wrong Email Address
If you log in with an email address that does not match the email address in your Settings/Users & Routes, the mobile app will continuously try to load.
Poor Internet reception
Even when the device shows normal reception (3 bars, for example) or you are connected through Wi-Fi, the service is not strong enough to load your data at your current location. We recommend moving to an area with better reception. Or, go to a business that has free Wi-Fi for its customers and load the data there. Businesses offering free Wi-Fi include:
Starbucks
McDonald’s
Panera Bread
Dunkin’
Apple Store
Staples
Office Depot
Target
Best Buy
Note The following link takes you out of our Help Center. We are not responsible for its content.
For a list of more businesses that offer free Wi-Fi, see this article: Ten places to find free Wi-Fi in any neighborhood
Tip We highly recommend that techs refresh their mobile app every morning. In the Calendar, tap your finger on the screen, drag your finger down, and let go. Also, with all open Work Orders saved, reload data from Settings.
Tap the menu in the upper-left corner
Tap Settings
Tap Reload Data
The tech and the customer are not in the same branch
The system is trying to connect the two but it can't. You can do one of two things:
Add the tech to the branch the customer is in and all will be well
Change the tech to someone who is in the same branch as the customer
For the first option, go to Settings/Users & Routes to make the change.