Mobile App

Includes Stripe, PDF usage, photos, and more

Mike Laverty avatar
37 articles in this collection
Written by Mike Laverty

Admin - can't see other routes on mobile app

By design the mobile app is a reporting tool
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Adobe Acrobat does not open when tapping PDF file in mobile app

Clear the cached documents in Adobe Reader
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Adobe PDF files on iOS - how to save it (and get that green check mark)

In the mobile app, share the original document from Acrobat Reader to Fieldwork
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Android App Clear Data and Cache

Your data has gone stale
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Android - Installing apps from unknown sources

Error Message - For security, your phone is set to block installation of applications not obtained from Android Market.
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Android - mobile app functionality is inconsistent

If Android app stops working try these steps to troubleshoot
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Android - troubleshooting printing issues

Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Auto-filling Material information in the mobile app

Eliminate incorrect Material entries in your Work Orders & reports
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Apply a new QR code/Bar Code to a device without losing historical data

Do it from the mobile app
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Applying unpaid payments on mobile app

By design, this feature is not available in the original Fieldwork mobile app
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Auto-Install settings

How to manage apps automatically updating on your devices
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Block time - not viewable in the original mobile app

Make a Work Order
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Building number - how to view it on the mobile app

Edit the Location Name in the Edit Location page
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Colors and letters in mobile app appointments

The letter and color come from Settings/Calendar & Time
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Complete & Print

When it does not show in the Mobile app
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Customer's Credit Card Declined

Tech gets text, email goes to email address entered in Settings/Company Information
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Devices - accidentally marked on Mobile app

How do I unmark it?
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Environment fields aren't in the mobile app

Activate them in Settings/Work Orders
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Error message - Stripe charge cannot proceed payment

Stripe needs an email address
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

"Fieldwork" Would Like to Access the Camera

What to do next if you tap Don't Allow
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

iOS Troubleshooting

Issues include too many apps running, not enough storage...
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Let techs know they can service an account anytime

Create a Status, change the Location Name or create a service
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Let the staff & tech know to call ahead before arriving at a location

Create a Status, change the Location Name or create a service
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Materials in mobile app - locations used not available

Save & Exit the Work Order <-This is very important
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Mobile Location Settings - how to enable

Enable Location Settings on Android or iOS
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Mobile app is continuously loading

Check Internet service; check your email address, make sure the tech and customer are in the same branch
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Mobile - Red Box Sync Error

Need a more solid Internet signal
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Mobile app does not show updated information

Tech needs to Refresh, Reload Data or both
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Notes in the mobile app

Where do Service Instructions and Location Note come from?
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Photos - adding extras not taken in the app

Add additional photos stored on the mobile app device
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Photos - how to view those taken in mobile app

View photos on the computer; they're stored in the Work Order
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Reschedule appointments on mobile app

Cancel existing appointment and create a new Work Order
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Scanning devices every other visit

Create separate service locations for each service frequency, or create a Trap Condition to skip it
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

See all the routes on a mobile device

It's easier to use the web browser on the mobile device
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Which mobile app version do I have?

And how do I know it's the latest version?
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Closing options in mobile app

How to choose which of the five options available when closing a Work Order
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago

Take screen shots on your mobile device

Pressing a couple of buttons will take a photo of your screen
Mike Laverty avatar
Written by Mike Laverty
Updated over a week ago