Mobile App
Includes Stripe, PDF usage, photos, and more
By Beau and 1 other2 authors38 articles
- Admin - can't see other routes on mobile appBy design the mobile app is a reporting tool
- Adobe Acrobat does not open when tapping PDF file in mobile appClear the cached documents in Adobe Reader
- Adobe PDF files on iOS - how to save it (and get that green check mark)In the mobile app, share the original document from Acrobat Reader to Fieldwork
- Android App Clear Data and CacheYour data has gone stale
- Android - Installing apps from unknown sourcesError Message - For security, your phone is set to block installation of applications not obtained from Android Market.
- Android - mobile app functionality is inconsistentIf Android app stops working try these steps to troubleshoot
- Android - troubleshooting printing issues
- Auto-filling Material information in the mobile appEliminate incorrect Material entries in your Work Orders & reports
- Apply a new QR code/Bar Code to a device without losing historical dataDo it from the mobile app
- Applying unpaid payments on mobile appBy design, this feature is not available in the original Fieldwork mobile app
- Auto-Install settingsHow to manage apps automatically updating on your devices
- Block time - not viewable in the original mobile appMake a Work Order
- Building number - how to view it on the mobile appEdit the Location Name in the Edit Location page
- Colors and letters in mobile app appointmentsThe letter and color come from Settings/Calendar & Time
- Complete & PrintWhen it does not show in the Mobile app
- Customer's Credit Card DeclinedTech gets text, email goes to email address entered in Settings/Company Information
- Devices - accidentally marked on Mobile appHow do I unmark it?
- Environment fields aren't in the mobile appActivate them in Settings/Work Orders
- Error message - Stripe charge cannot proceed paymentStripe needs an email address
- "Fieldwork" Would Like to Access the CameraWhat to do next if you tap Don't Allow
- iOS TroubleshootingIssues include too many apps running, not enough storage...
- Let techs know they can service an account anytimeCreate a Status, change the Location Name or create a service
- Let the staff & tech know to call ahead before arriving at a locationCreate a Status, change the Location Name or create a service
- Materials in mobile app - locations used not availableSave & Exit the Work Order <-This is very important
- Mobile Location Settings - how to enableEnable Location Settings on Android or iOS
- Mobile app is continuously loadingCheck Internet service; check your email address, make sure the tech and customer are in the same branch
- Mobile - Red Box Sync ErrorNeed a more solid Internet signal
- Mobile app does not show updated informationTech needs to Refresh, Reload Data or both
- Notes in the mobile appWhere do Service Instructions and Location Note come from?
- Photos - adding extras not taken in the appAdd additional photos stored on the mobile app device
- Photos - how to view those taken in mobile appView photos on the computer; they're stored in the Work Order
- Reschedule appointments on mobile appCancel existing appointment and create a new Work Order
- Scanning devices every other visitCreate separate service locations for each service frequency, or create a Trap Condition to skip it
- See all the routes on a mobile deviceIt's easier to use the web browser on the mobile device
- Which mobile app version do I have?And how do I know it's the latest version?
- Closing options in mobile appHow to choose which of the five options available when closing a Work Order
- Take screen shots on your mobile devicePressing a couple of buttons will take a photo of your screen
- Settings - Time SheetTime sheets