Failed Charges
We will retry failed payments several times. If payment remains unsuccessful, your subscription may be suspended.
Updating Billing Info
Update your payment method anytime via your account dashboard to avoid service disruption.
Service Suspension & Reactivation
If your account is suspended due to non-payment, you may temporarily lose access to saved projects or workflows. Full access is restored upon successful payment.
N.B.: Users may need to contact Support to re-attempt the payment in these cases. Support is available via live chat.
Policy Updates
Filmtailor.ai may revise this policy from time to time. Users will be notified of any significant changes via email or in-platform messages in advance.
💬 Live Chat available via filmtailor.ai