Floorzap Payments Onboarding Guide
Below is your step-by-step onboarding guide, packed with essential resources either to get you started or make your experience better!
1. Merchant Portal: Your Payments Hub
Access your Merchant Portal to manage all payment activities:
View financial reports & payout tracking
Update bank account details
Add team members (send user invites)
Handle chargeback disputes
Portal Navigation here: Payments Intro | Log into your portal here: payments.floorzap.com
2. Floorzap Web Application System Settings
Please review and ensure these are implemented prior to taking payments on any related Floorzap invoices
3. Multi-location Stores
Each location must be added to your account
You're responsible for entering the correct bank account info for each location
If you're using multiple bank accounts, let Payments Support know how each account is linked to its location
4. Credit Card Surcharging: Quick Facts
You can choose to add a small surcharge to credit card payments to offset processing fees
Applies to credit cards only – not debit, ACH, cash, or check
Shown clearly to customers before payment
Helps protect your margins while staying transparent
If surcharging wasn't selected in onboarding, reach out to Floorzap support at support@floorzap.com to enable.
Surcharging is allowed in most states; we automatically disable it where restricted.
5. Ordering Payment Terminals
Need devices for in-person payments?
· Order here: https://info.floorzap.com/orderpaymentterminals
6. Settlement Timelines
Credit cards: Funds typically arrive in 2 business days.
ACH: Funds typically arrive in 5 business days but can accelerate to 2 business days once new account risk checks are passed after 30 days of processing.
Bank holidays impact when your funds are settled.
For additional info on tracking your settlement timelines, see: Understanding Settlement Timing on Floorzap Payments
7. Net vs. Gross Deposits
Default: Payouts are net (sales minus fees)
Volume = Gross Amount
Payout = Net Amount
For more insight on navigating your reporting, see: Understanding Floorzap Payments Fees & Net Deposit
8. Fraud Prevention Tips
Protect your business with these best practices:
Verify high-value or rushed orders (call the customer directly)
Post clear refund policies (reduce disputes).
Monitor flagged transactions in your portal
For best practices on fraud prevention, see: Floorzap Payments Tips for Fraud Prevention
9. Chargeback Policy & Defense
If a dispute arises:
You'll receive an email + portal notification.
Submit relevant documentation (receipts, contracts, proof of delivery) to fight the claim.
Need help? Our team can guide you, but you must submit the documents.
For additional info, see: Chargeback Customer Guide for Floorzap Payments