Your own staff are added in the Staff section — see the article on adding and managing your own staff. If someone you added isn't showing:
Check they were added to the right location and unit.
Check their permissions are set.
If you use an HR system that syncs with Florence and a new starter isn't appearing, it's likely a sync gap.
Send us the staff member's details at partners.ca@florenceapp.com and we'll get them added. Relatedly, if you see "Applicable Locations" locked when assigning staff to a unit, that needs a back-office change — contact us and we'll update the configuration for you.