Invalid Payment - “Invalid” insurance status designates that a patient is not currently covered with the provided insurance information or employer wellness plan association on file. A patient’s insurance information on file will show as “invalid” due to the following:
The patient’s insurance coverage/policy on file has been terminated by the corresponding insurance organization or employer wellness plan. This states that the patient’s coverage cannot be confirmed per our eligibility files at this time and a renewal or update of coverage must be made before scheduled visits can proceed.
The patient’s insurance coverage has been exhausted as per the appointment limit agreements set by the insurance organization or employer wellness plan. This states that appointments for specific organizations are at times limited, and that there are 0 remaining appointments, which are covered by the organization at this time.
Submit an eligibility ticket to verify coverage here.