Missing Units
The billing units we report back to you are simply the ones that you have entered into the billing notes in FFD. These cannot be adjusted after 72 hours as those claims have already been sent to billing. Please be sure to complete the billing units accurately at the time of the visit.
Missing No Show Units
We calculate no shows based on when the visit was canceled. If you cancel the visit prior to the start time, then it cannot be counted as a no show.
If you did have a no show that you believe was not reflected, please request a visit detail.
Missing Training Compensation
You are paid for the training modules you have completed in the previous month. We look at the completion date of the module. The time you are paid is the time designated in the training. You also need to pass the final assessment in a training module to be paid for the training.
Incorrect Pay Rate
Network and Partner 1099s have a set pay rate. If you transition to another employment type your pay rate will change. Please submit a ticket below if you feel you have been paid with the incorrect pay rate.
To submit an incorrect or missing compensation ticket, click here.