What is a bug?
A flaw or error in an action that causes Foodsmart For Dietitians to behave unexpectedly or produce incorrect results
What is NOT a bug?
Non technological issues related to:
General support, Billing, Payment, Scheduling, Member support, Foodsmart Bucks, Food delivery, etc.
Bug Example: When I click the Nutriquiz link, I get an error message
Non bug example: I need help with administering a Nutriquiz
Why is bug reporting so important?
There is documentation (for future audits) on the issue
We can track, at scale, the number of tickets that come in related to specific topic; this information will help us understand if there are widespread issues it.
Issues you may encounter in Foodsmart For Dietitians that are NOT a BUG
Accessing Foodsmart For Dietitians/Appointments
Can’t log in (OKTA, Foodsmart For Dietitians tile missing, Foodsmart For Dietitians version is wrong??)
Missing NutriQuiz, Risk Assessment or Zoom Links
Scheduling Appointments (Follow Ups)
My Schedule/Availability isn't correct in Foodsmart For Dietitians
Can’t schedule a patient (no license)
Visit limit reached - incorrect
Default payment required
Committee approval needed
Unenrolled provider
Appointment type (initial/follow up) is not correct
No providers available (reschedule)
Charting/Billing
Chart is finalized but task is still showing in my task list
Billing codes are not listed in Foodsmart For Dietitians drop down (Quartz example)
I can’t see or there are no chart notes from previous visits in Member Management
Visit history in the appointment will be limited to the last 2 visits
Complete history is available from Member Management
Duration or Billing Units need to be adjusted
Finalize Send to Billing option is not available at the end of my chart
Saved and exited the chart but my updates didn’t save
Refresh
Member Management
Member has more than one Foodsmart.com account
Members insurance isn’t verified
Examples of a BUG that might warrant an ERROR ticket
A task you are performing in Foodsmart For Dietitians doesn’t save, and/or the system responds in a way that doesn’t match the training or FNN “how to guide” - for example
You cannot access your dynamic zoom link
The START VISIT button will allow you to begin charting
if you select START VISIT and you CANNOT proceed with charting - this is a BUG
The Duration field is calculated using the start and end times of the visit
if the duration calculation isn’t populated or the calculation is incorrect (and the start/end times are correct) - this is a BUG
You select the Go to Visit button from a past missed appointment
Go to Visit button does nothing - this is a BUG
Your transaction in Foodsmart For Dietitians produces an error message that is not listed anywhere in FNN or “How To” - this is a BUG
How to report an Error in Foodsmart For Dietitians
Report Issue
If an error occurs while scheduling or closing a chart
Click on Report Issue
Complete the Bug Submission form
To submit a bug ticket click on the link below.
For a general bug issue, please create a bug ticket here.