To properly set up your restaurant in FRANK you first have to make sure your general restaurant details are filled in. This article explains step-by-step how you can do this.
First, log into FRANK. On the bottom left you'll see the main menu. Click on Restaurant. You'll now see 4 sections at the top:
General: this where you fill in your general restaurant details
Design: this is where you'll add your logo and select your button colors for the widget
Social: this is where you'll add your social links
Email: this is where you set up your confirmation email
Setting up your restaurant: general
Click on General and fill in your general restaurant information, such as restaurant name, description, address information, etc. If you work with multiple languages, make sure to also fill in the description in the other langauges (this will not be added automatically).
These details will be used in your terms & conditions, privacy statement and guest emails.
Setting up your restaurant: design
Click on Design to add your restaurant logo, avatar, cover photo, and color. The logo and color are used in all emails sent to guests. Avatars are used to personalize your messages.
Upload a .png file with a transparent background or a .jpg with a white background. Your logo must be perfectly sharp. Make sure the colors contrast well with a white background.
Setting up your restaurant: socials
Add all your relevant social profile links, such as your Instagram and Facebook link. These will be used in your guest emails.
Setting up your restaurant: email
Set up your general confirmation email by adding a photo and additional text (such as information about parking, how to get to your restaurant, and everything guests need to know prior to coming to your restaurant). This will be added to your confirmation emails.
Tip! Do you want to inform guests about moment-specific information? For example, for Christmas you might want to add specific information to that type of experience. You can add ticket-specific information to the confirmation email of a Ticket by adding this in your Ticket settings.
In addition to setting up your confirmation email, you can also set up:
Reminder emails: Reminder emails are great for preventing no-shows and late cancellations. You can choose when you want to remind your guests and add a custom message.
No-show emails: When you mark a guest as a no-show, a cancellation email is sent to the guest notifying them that they have been marked as a no-show. Add a custom message to inform a guest when they’ve been registered as a no-show. If you leave the field empty, the default message will be displayed.
Waitlist emails: FRANK sends a confirmation email when a guest signs up for the waiting list. You can add additional information about how you handle your waitlist here. If not applicable, just leave this field empty.
Tip! Do you have multiple languages on your website? Make sure to fill in the emails for the other languages too.