We understand that sometimes things don't go as planned and you may need to reach out to us for assistance. We sincerely apologize for any inconvenience and hope that everything is well. At Freebee, we are committed to ensuring the safety of our riders/drivers and delivering exceptional service.
Contacting Freebee Support
If we fell short of your expectations and you'd like to report an incident or provide ride feedback, please reach out to us using the "Contact Us" button at the bottom this page.
What to Include in Your Message
If you have experienced an issue during your ride, we want to hear about it. When contacting Freebee support, please provide as much detail as possible about your issue. This will help us to better understand and resolve the problem in a timely manner. Some helpful information to include in your message may include:
Description of Occurrence
Date & Time of Occurrence
Address of Occurrence
Service Area of Occurrence
Description of Driver/Vehicle
Any Other Key Information for Investigation
Providing this information will allow our support team to quickly assess the situation. Our customer service representatives will review your report and contact you within 24-48 business hours to discuss you concern further and to provide a resolution.
Additional Resources
If you are looking for more information about Freebee and our services, please visit our Help Center. We have a comprehensive FAQ section that may be able to answer any questions you have. We appreciate your support and are always here to help in any way we can.
We value your feedback and use it to improve our services. If you have any suggestions or comments about your ride experience, please don't hesitate to let us know.