We’re very sorry to hear that you had a negative experience like this. Due to the demand and rapid nature of the Freebee service, it is possible that one of our drivers made a mistake and picked up the incorrect passenger thinking that it was you.
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If you'd like to report any further information or think this was done with intent, please feel free to reach out to us at using our chat feature below. When prompted to fill out your form, please detail your experience with our service as much as you can. One of our dedicated agents will reach out to you as soon as possible.