Our sincere apologies for any inconvenience caused.
Due to the nature and speed of our service, we are unable to wait for passengers to get ready. We ask that all of our passengers stay attentive to their phone and are ready to go when requesting their ride. Please review the instances where we reserve the right to automatically cancel your ride:
If a passenger remains unresponsive for more than 3-5 minutes after the driver has notified arrival.
If a passenger exhibits violent, inappropriate, or threatening behavior, whether verbally or physically.
If a passenger displays signs of leaving behind bodily fluids in the vehicle, which could range from open wounds to accidental excretion, or any other biohazard.
If a passenger is visibly out of control, unable to communicate, or incapable of walking due to the influence of controlled substances.
On rare occasions, our service can experience delays and cancelations due to technical or mechanical issues. If you ride is canceled in a moment like this, our drivers will do their best give you the appropriate communication regarding the status of your ride or will cancel your ride with the appropriate reason (I.e low battery level, technical issues) for you to be able to request a new ride.
If your ride was canceled in less than the allotted waiting time or if you feel your ride was wrongfully canceled, please reach out to us at using our chat feature below. When prompted to talk to a person, please fill out the contact form with your information. One of our dedicated agents will assist you with your concern as soon as possible.