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Underage Users
Why was my account flagged as underage?
Why was my account flagged as underage?

The Freebee app is telling me I’m underage.

Updated over a week ago

Our service areas vary in age requirements for kids requesting on their own. If a child is below the service area threshold for age requirement, they must be accompanied with an adult above 18 years of age.

If you want to confirm the age requirements for any of our service areas, please review our age requirement list here. If you are above the age requirement but still see a flag on your account, please contact us using our chat feature below. When prompted to fill out your request form please select the topic as “Age Restriction", fill out all of your details, and upload a picture of your government issued ID.

One of our dedicated agents will get back to you as soon as possible, providing either a manual verification of your age or the next steps.

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