Get your keys in three simple steps:
Transfer your security deposit
Upload proof of the deposit in your profile
Receive your Check-In info
Transfer your security deposit
In order to hand over the keys to the apartment, the rental deposit should be sent to your landlord.
The transfer must be made before picking up your keys.
To avoid any delays please complete the transfer 3 days before your contract start date.
The bank account and landlord info for the transfer can be found under your booking.
Upload proof of your deposit
Once you send the transfer, upload a screenshot or a pdf of it under your booking so that we can verify the transaction.
Receive your keys
Three days before moving in, check-in instructions will show up under your booking.
You can only retrieve your keys on the day of move-in. We do not support early check-ins.
Our availability on weekends/public holidays is limited. If you run into problems retrieving your keys, please reach out to the host. Their contact details are found at the top of you rental contract under your booking.
Getting a registration form (Meldezettel)
Due to legal restrictions every registration form must be signed personally by us in our office.
You can book an appointment here after you moved in.