Get your keys in three simple steps:
Transfer your security deposit
Upload proof of the deposit in your profile
Receive your Check-In info
Transfer your security deposit
In order to hand over the keys to the apartment, the rental deposit should be sent to your landlord.
The transfer must be made before picking up your keys.
To avoid any delays please complete the transfer 3 days before your contract start date.
The bank account and landlord info for the transfer can be found under your booking.
Upload proof of your deposit
Once you send the transfer, upload a screenshot or a pdf of it under your booking so that we can verify the transaction.
Receive your keys
Three four before moving in, check-in instructions will show up under your booking.
The check-in and check-out instructions are only available starting 4 days before your move-in or move-out. Before that, the “View check-in/out instructions” button will not be visible.
There are two common ways how the key exchange is handled. The exact method that applies to you is shown directly in your booking.
1. Automated check-in (electronic or key box)
In most cases, the check-in is handled automatically, either:
electronically (e.g. smart lock), or
via a key box
If this applies to your booking:
You will find the full check-in documentation directly on the website under your booking
Follow the instructions provided there step by step
2. Key exchange handled by the landlord
In some cases, the landlord handles the key exchange personally.
If this applies to your booking, you will see the note:
“Your host will handle the key exchange”
In this case:
The landlord will contact you directly or has already shared instructions
The landlord is responsible for handing over the keys
The landlord’s contact details can be found:
At the top of your rental contract
Under your booking in the platform
You can only retrieve your keys on the day of move-in. We do not support early check-ins.
Our availability on weekends/public holidays is limited. If you run into problems retrieving your keys, please reach out to the host. Their contact details are found at the top of you rental contract under your booking.
Getting a registration form (Meldezettel)
Due to legal restrictions every registration form must be signed personally by us in our office.
You can book an appointment here after you moved in.