Your FunCation Academy billing cycle determines when you're charged and how your subscription renews. Here's what you need to know about managing your billing.
How Billing Cycles Work
Monthly Subscriptions:
Billing date is the same date each month as your initial enrollment
Automatic renewal unless you cancel before the next billing date
Annual Subscriptions:
Billing date is the same date each year as your initial enrollment
Automatic renewal for another full year
Significant savings compared to monthly billing
Your Billing Date
Finding Your Billing Date:
Check your original enrollment confirmation email
Log in to your Subscription Portal on our website
Review your payment history in your account
Contact our billing team for specific dates
Payment Processing
Automatic Payments:
Begin processing 3 days before your billing date
Email notifications are sent for successful payments
Failed payment alerts if there are issues
Payment Methods:
Credit/debit cards
PayPal
Affirm (for large purchases)
Managing Your Billing
To avoid service interruption:
Keep payment information current
Update cards before expiration dates
Monitor email for payment notifications
Contact us immediately if payments fail
Making Changes:
72 business hours' notice required for billing changes
For newer members, use the Subscription Portal to make any changes
Changes take effect on your next billing cycle
What Happens If Payment Fails
Automatic retry 2 attempts for failed payments
Account suspension after multiple failed attempts
Loss of lock-in pricing if the account is cancelled due to non-payment
Re-enrollment at current pricing if you return after cancellation
Getting Help
Questions about your billing cycle?
Complete the Contact Request Form
Visit our Virtual Campus during business hours for immediate help
Business Hours: Monday-Thursday, 10 AM-4 PM EST, Friday 9 AM-1 PM EST
Pro Tips
Set calendar reminders a few days before your billing date
Keep backup payment methods on file
Choose annual billing for maximum savings
Contact us before payment issues become problems
Update payment info immediately when cards expire
Understanding your billing cycle helps ensure uninterrupted access to the FA Flexiverse!