FunCation Academy maintains a strict no-refund policy to ensure fair pricing for all families. Here's what you need to know about our refund policy.
Standard Refund Policy
No refunds are processed for any FunCation Academy programs or services, including:
Monthly subscriptions
Annual subscriptions
VLP classes
Elective programs
Biz Town memberships
Any add-on services
Exception: Company Errors Only
Refunds are ONLY processed when FunCation Academy makes an error, such as:
Failing to cancel your account despite receiving proper written notice within 72 hours of the renewal
Account setup errors on our part
Billing mistakes caused by our system or staff
Service delivery failures due to our technical issues
How to Request an Error-Based Refund
If you believe we made an error:
Complete the Contact Request Form
Visit our Virtual Campus during business hours for immediate help
Include in your request:
Detailed explanation of the error
Documentation or evidence of the mistake
Timeline of events
Requested resolution
Avoiding Refund Situations
To prevent billing issues:
Cancel with 72 business hours' notice before your billing date
Use the Subscription Portal or Wix Account
Keep payment information current to avoid failed payment fees
Contact us immediately if you have concerns
Understand your billing cycle and lock-in pricing
Getting Help
Questions about refunds or billing?
Complete the Contact Request Form
Visit our Virtual Campus during business hours for immediate help
Business Hours: Monday-Thursday, 10 AM-4 PM EST, Friday 9 AM-1 PM EST
Pro Tips
Read all policies before enrolling
Cancel properly with adequate notice
Contact us immediately if you suspect an error
Keep records of all communications
Use your 7-day free trial to ensure the program fits your needs
Our no-refund policy helps us maintain affordable pricing for all FA Flexiverse families!