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Why am I missing drafts?
Why am I missing drafts?
Alexa - FyxerAI avatar
Written by Alexa - FyxerAI
Updated this week

Fyxer AI generates drafts when it detects an email that needs a response - typically labelled “To Respond.”

If drafts aren’t appearing:

Step 1: check your settings

  • Log into your Fyxer AI Dashboard.

  • Go to Settings > Preferences and make sure “Draft emails” is toggled ON.

Step 2: check - are your emails labelled "To Respond"?

  • Only emails with this label will be drafted. If Fyxer AI isn’t assigning labels, check your email categorization settings under Preferences.

Step 3: check - did you manually label the email?

  • Applying “To Respond” manually will no longer create a draft. Instead, forward the email to ai@fyxer.com to request a draft. Please type the word "draft" in the body of your forwarded message.

Troubleshooting:

  • Make sure your email is connected correctly under Settings > Integrations.

  • Try disconnecting and reconnecting the account (wait a couple of minutes before reconnecting).

If the problem continues, feel free to reach out to support via our website chat.

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