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Emails visibility in Gmail - inbox vs label

Alexa Maingard avatar
Written by Alexa Maingard
Updated over 3 weeks ago

If emails seem to vanish after you open them, it’s likely due to our label system working as intended.

  • Emails labeled by Fyxer AI may be removed from your inbox if you’ve toggled the category OFF in your Fyxer AI Dashboard (meaning they’ll be stored under their label only).

  • With Conversation View turned ON, Gmail threads messages together. A new reply might hide older emails unless expanded.

How to turn Conversation View On:

To adjust your settings:

  • Go to your Fyxer AI Dashboard > Settings > Preferences > Email Categorization

  • Toggle the category ON to keep that email type visible in your inbox

  • Or search by label (e.g., “label:1: To Respond”) to locate it again


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