If Gatekeeper is stuck on loading page after clicking on Log On please follow the below steps:
Windows 8
Below are the steps to start up the Gatekeeper SQL Service.
From the main desktop screen.
Right click on Start
In the Start menu you should be able to select Control Panel
In Control Panel you should be able to see Administrative Tools (If you can’t on the left hand side select classic view)
Double click on Services
Scroll down the list till you get to SQL server (GateKeeper)
Single left click and then right click, a menu will open where you select start
Windows 10
Below are the steps to start up the Gatekeeper SQL Service.
From the main desktop screen:
Left click on Start
Scroll down and click on Windows Administrative Tools
Click on Services
Scroll down the list until you get to SQL Server (GateKeeper)
Single left click and then right click, a menu will open where you will need to select Start
If the services do not start please contact the support team.